SHIPPING POLICY

FREE DELIVERY(Contactless) on Orders B$50+ for Brunei-Muara only.

 

1. Door to Door Delivery Rates & Cost:

    1.1    Brunei-Muara District, B$4 Flat Charges for orders below B$50 or less.

    1.2    Temburong, Tutong & Belait District B$8 Flat Charges (no minimum order).

2. Curbside Pick Up is available in the time of Covid-19. Contactless & Free.

 

 

3. Cutoff Time: All orders received by 3pm are to be delivered on the same business day via our shipping options. Orders place on Sunday to be dispatched on Monday.

RETURN & EXCHANGE POLICY

Goods sold out are not refundable or exchangeable.

 

ELZ will not entertain any cancellation, refund, exchange of products due to customer’s change of mind once order shipped/made.

 

In the unlikely event that a product received damage upon collection or arrival, please contact our customer service team for return instructions and return center address.

 

Note: Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact !

 

Buyer is responsible for return shipping cost and any related expenses.